FAQs

Welcome to our FAQs page! Below you’ll find answers to the most common questions our customers ask.

1. How long does delivery take?

Orders are processed within 1–2 business days. Standard UK delivery takes 3–7 business days after dispatch.

2. Do you offer free shipping?

Yes, we offer Free Standard Shipping on all UK orders.

3. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package online.

4. Do you ship outside the UK?

Currently, we only ship within the United Kingdom.

5. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and returned with proof of purchase. For more details, please see our Refund Policy.

6. How do I request a refund or exchange?

Please contact us at contact@noovatra.shop with your order number and reason for return. Our team will guide you through the process.

7. What payment methods do you accept?

We accept secure payments through major credit/debit cards and trusted providers such as PayPal.

8. Is shopping on your website safe?

Yes, your security is our priority. All transactions are encrypted with SSL and handled by secure payment gateways.

9. How can I contact you?

You can reach us at:

Noovatra

Second Floor, Airbles House

270 Airbles Road

Motherwell, United Kingdom, ML1 3AT

Email: contact@noovatra.shop

Phone: +44 7735 010392